Members Club

Members & Prospects

In the Members section, you can manage your clients’ and prospects’ information and actions.

Members – your database of clients – people who downloaded your app and registered

Prospects – can be either “Guests” or “Invited”

• Guests – people who downloaded your app without being invited by you, and haven’t registered yet
• Invited – people who were invited by you to download the app and haven’t registered yet

Guests or Invited users move automatically to the Members list once registered and their phone number is recognised.

Add or Invite new members by clicking on the green circle with the + sign

User account backup

Keep client records for easy account retrieval even if your client’s device is lost or broken. As long as they have the same phone number, Glue backs up all clients’ records including purchase history, scheduling, coupons, loyalty cards, and all previous app activities.

In the Members tab, you can manage your clients’ information and actions.

Collect clients details

In the Members tab, create clients profiles including personal details, interaction log history, and customised rewards. Segment clients based on prior purchases and interests. You can tailor and maximise your marketing efforts by targeting each group segment effectively.

We recommend that you make sure birthdays and anniversaries are submitted correctly because then you can surprise them with greetings and special offers on their special dates.

* Members can update their personal details on your mobile app, under My account.

Actions:

In the Actions tab, you can perform various actions for each member – redeem rewards, stamp Loyalty cards, grant rewards and grant points, send payment requests, files, emails, content pages, and view the activity log with all the actions and interactions per member.

Rewards

The Rewards tab includes personal rewards you sent to a specific client, and the option to redeem them. Personal rewards are personalised deals you can offer a specific client. To create a new one, click “grant reward” and submit your offer. Users will see their Rewards on your mobile app, under My Account.

Recent Activity 

Here you can manage a log for specific clients. View their activity history and add new ones.

Punch Loyalty Cards and add new ones:

Updating/Downloading clients information:

You can download each client’s info to an excel file:

Or you can download all the members’ information to one excel file:

You can use this file to update the information of one or several members – Before you can update your members’ information, you will need to click “download XLS”. Once downloaded, edit the fields and upload the revised file.

Note: Do not change the order and/or number of columns in the excel file

Prospects

In “Prospects” you will see two lists – “Guests” and “Invited”

• Guests – people who downloaded your app without being invited by you, and haven’t registered yet
• Invited – people who were invited by you to download the app and haven’t registered yet

Guests or Invited users move automatically to the Members list once registered and their phone number is recognised.

Add Clients 

You can add clients manually, one by one, by submitting their personal details or by uploading a file with all the required information.

We recommend submitting birthdays and anniversary dates as well, so you’ll be able to send clients special offers and greetings on special dates.

The clients’ list should be uploaded as an xls, xlsx or csv file. Download one of the example files to help you organise your clients in the correct format.

Make sure there are no empty rows. When you finished, upload your list. Click on “Drop file” to upload, and choose the file from your computer. 

You will see the clients on the Prospects tab. Once they install it, they will become Members and will be displayed on the Members tab.

Groups

The Groups tab enables you to see which groups your clients are ascribed to and update these groups where needed. Grouping clients enable you to send deals to a specific group of clients.

Edit the current group list or create your own

Membership Tiers

Membership tiers encourage clients to increase their usage in the app to gain additional benefits.

There are 3 membership tiers you can use in your membership club. To become a member of one of these tiers, clients should gain points according to your point definitions.

Your clients will be able to see their membership tier and its benefits in their Members Zone under the ‘Membership’ tab.

Click on the pencil icon to edit each tier.

You can change the name of the tier, notes, the colour of the text and background.

Set the minimum number of points each tier requires. Each point should be used against one cent.

For example, collecting 1000 points should enable redeeming a 10 dollars worth of benefit.

Make sure that the number of required points increases when moving up the tiers.

Each tier can be edited, renamed, choose your own colour scheme as well as being able to see which clients are in which tier.

In the “Benefits” section, set the benefits each tier grants its members – such as a discount or a special gift.

Click “add new” and set the product, service or any other reward. You can edit or delete benefits as you wish.

Once you are done, click “Save”